If you have answered Yes to any of the above, then Join Mark and Nicky …
Join us for this 2 day Mastery in Customer Service Excellence and learn the Secrets to making your organisation stand out above the rest!
Would you like to provide real Excellence in Customer Service so that you generate positive Customer experiences?
Do you have the desire to learn the skills, tools and techniques of Mastery that maintain mutually beneficial Customer relations?
Have you considered developing your Customer Service skills to a whole new standard of Excellence and Mastery?
Customers are the lifeblood of any organisation and the demands and requirements that they expect as part of Customer Service are becoming more challenging in this ever-increasing competitive environment. Gone are the days where Customers will put up with any old Service or even ‘quality’ Services, Customers now require Excellence as standard. Individuals and organisations that provide an individually tailored, trustworthy and excellent Customer focused Service will have a competitive advantage.
This two-day course in Mastery of Customer Service Excellence is unique to Personal Communication and Relationship Experts, Taylored Life Company Ltd, in conjunction with Customer Service Training Experts, Excellence Training. It is aimed at individuals and companies involved in the delivery of Customer Service. It has been specifically designed to give the delegate all of the skills necessary to immediately deliver Customer Service Excellence in the work place.
What does this course in Mastery consist of?
In a safe, fun, dynamic, highly interactive learning environment you will learn and practice the skills, tools and techniques necessary for you to Master any Customer Service interaction to achieve a win – win outcome. You will leave us confident and competent to apply all of your new skills, tools and techniques in your organisation or business. Join us now for this Master Class in Customer Service Excellence and you will learn how to:
- Define what makes Customer Service Excellence and how this impacts on business performance.
- Develop effective Customer relationships of mutual trust and understanding.
- Utilise the key actions of Customer Service Excellence in the workplace to increase Customer loyalty.
- Create a memorable Customer experience for the right reasons.
- Influence Customer perceptions and exceed Customer expectations.
- Create long-term synergistic Customer relationships using a personalised approach.
- Develop instant Customer rapport through the development and utilisation of exceptional communication skills.
- Create win-win outcomes in challenging Customer Service situations.
- Deliver Customer Service Excellence.
Contribute to a Culture of Customer Service Excellence making Excellence a habit.
During the Training we will encourage you to use real life examples from your workplace or own experience so that you build strategies that will improve your Customer care. You will leave us with your own individual model of Customer Service Excellence and a development plan of how you are going to apply your Mastery in the work environment. This will give you focus on how to deliver the key actions required to achieve real Customer Service Excellence to get results and make a difference in the workplace. The course exceeds the requirements for a Level 2 Award in Customer Services QCF and delegates will be offered the opportunity to take an examination at a later date, by arrangement with Excellence Training, which would qualify them for this Award.
Who will benefit from taking this course?
Anyone who is in a Customer Service or Customer contact role–including business owners and entrepreneurs–will benefit from this course in Mastery. This course is invaluable to Customer Service, Help Desk, Front Line and Support Staff who engage with internal and external Customers to provide Customer Service. The course will also be of value to anyone wishing to Master the skills, tools and techniques that make the difference in building excellent Customer Relationships which exceed Customer expectations. There is no previous experience required to attend this course.
What is the investment for this training?
The investment for this training is £397, if booked more than two months in advance you qualify for the special offer of £79.
What is included in the price of your Investment?
Two days live training. The Training starts at 09.30 hours and finishes at 1700 hours each day. All training materials and refreshments (tea, coffee etc.) are included in the price.
You only get one chance to make a good first impression. Make yours count by enrolling on this exceptional Mastery in Customer Service Excellence Training today!